There are still e-commerce businesses out there who don’t understand the importance of letting the consumer know that they can get in touch. Here are two Contact Us pages I came across recently;


Which one would you choose to purchase from?
The importance of good customer communication cannot be underestimated. Leave out one facet of this, from your clear contact details to how you respond and you will inevitably lose sales, deservedly so.
Customers today are ever more demanding in terms of price, range, quality of service. Make sure your service doesn’t let you down, and communication is part of that.
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And contact me at phd@thesiteguide.com
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