Thursday, 21 September 2017

How to Get Started with iOS 11

Yesterday I downloaded iOS 11 for iPhone and iPad.  As someone who is not a tech nerd but always wants the latest upgrades I thought I’d relay some of my experience and what you need to do first.

iOS 11 Compatible DevicesOne of the things that makes life a little confusing is the different functionality for iOS 11 between iPhone and iPad so I’m going to split the information completely between the two, starting with iPhone.  There’s also so much going on for both that I’ve found it helpful to split it into individual components rather than try and take in the whole thing at once. 

The upgrade is much wider for iPad and less so for iPhone – these are things you need to know for both that will make life easier.

Before you start.

1.  Make sure all your apps are up to date
by clicking on the Appstore and then Updates/Update All

2.  Back up your phone into iCloud by going to Settings/Account/iCloud/iCloud Backup/Backup Now and wait until the backup is confirmed.  If you don’t use iCloud, which I sincerely suggest you do as your backups will be automatic, you can backup your phone into iTunes either wirelessly or using a cable and these Backup Instructions from Apple.

3.  Check to ensure your device is compatible with iOS 11 – see the chart above.
4.  Allow Enough Time – You can’t download iOS 11 in a hurry.  You should preferably be plugged in and with a full WiFi connection.  Then go to General/Software Update and you’ll see the new update.  Start the download. 

Control Panel iOS 11

5.  Customise your New Control Center Whereas in iOS 11 your lock screen and music center were on two separate screens, now they’re on one.  This takes a bit of getting used to but to my mind is a great improvement, and you can add features you want and take out others you don’t.

To customise your control center go to Settings/Control Centre/Customise Controls.  There you’ll find all the options – so you can add Wallet, Low Power Mode, Magnifier and Do Not Disturb While Driving (plus others) and remove anything you don’t want to see extremely easily.

Just swipe up from the bottom of your screen to get to the Control Center. 

iOS 11 Notifications Screen

6.  Get Used to the New Notifications Screen
Swipe down from the top edge of the screen to see all your notifications in one place.  On each on you can swipe up from the middle of the screen straight after unlocking it. 

On each notification swipe right to Open, or left to View, or Clear each one individually.  As before you can hit the X at the top of each day’s Notifications to Clear the lot.

If you want to change your notifications go to Settings/Notifications and set what you want and don’t want to see.

Monday, 6 March 2017

How to Cancel your Times Subscription the Easy Way

Updated March 2017

Many of us now have subscriptions to our favourite newspapers.  It's so easy to pick up your phone or tablet, or sit in front of your laptop and catch up on the news in real time rather than read a physical paper.  I happen to read The Times.  Online.

But if you want to cancel your Times Subscription you would think that you could just go online, as you can with many websites and click on a few links.  Not so The Times.  Obviously they don’t want you to cancel……..funny that. That's not to say that the Times isn't excellent online, I much prefer being able to read it on everything from PC to iPhone, but it's a pain to have to call rather than click if I want to opt out.

I came across a lot of complaints online from people who have tried to cancel their subscription.  Having written this a while back I decided to check for myself and update this post as necessary.

There is an easy way to cancel your Times subscription. 

Just pick up the phone and call 0800 018 5177

Choose the cancellation option you’ll be offered - at time of writing it is option 4 and then option 4 - and within a moment or so you’ll be put through to someone who will then hopefully offer to give you a deal.  Or will help you cancel. You have to give 15 days notice within a billing period, which seems reasonable, but otherwise it seemed simple.

You can also email help@timesplus.co.uk but frankly it was so quick to call I wouldn’t bother, as then you have to wait for a response.

If you try and use the Live Chat option for this on The Times website they will tell you to call the number above.

It should be much easier to cancel your Times subscription.  But it isn’t difficult.

It also makes you think about all those other subscriptions you might have, where a quick call may benefit in an offer you weren't going to be made unless you decided to leave.  After all, retaining the customer is so much the name of the game.